Terms and policy

Terms & Policies 

www.tiffany-webshop.co.uk guarantees to meet all the conditions of the consumer protection laws which apply at this time as specified on the Consumer Direct Website.


1. For the purpose of the Terms and Conditions we, us, our will refer to the company www.tiffany-webshop.co.uk and you and your will indicate the customer unless the text indicates otherwise.

2. The Terms and Conditions have been created to protect your rights as a valued customer and to form an understanding between you as the customer and us as a business.

3. If you have any questions regarding any section of the Terms and Conditions please e-mail us  or telephone our office 0031555063175 where our staff will be glad to assist.


2.1 All of our products are supplied subject to availability. If the product you ordered is not in stock we will inform you of this as soon as possible and advise you as to how long it will take to order.

2.2 At times, finishes on our products may differ slightly to those advertised.

2.3 Descriptions, dimensions and technical data given are only a guideline and are not a legally binding contract.

2.4 We endeavour to ensure the information given on our website is correct, however, we cannot accept liability for loss, damage or expense due to errors or omissions.

Prices and Payment

3.1 Every effort is made to ensure that prices on our web site are correct when your order is placed. However, if an error is found we will inform you as soon as possible in order to refund you for the amount debited from your credit card.

3.2 We regret that we cannot make delivery arrangements until cleared funds are received.

3.3 Methods of payment are:
-Credit Cards
-Pay Pal

3.4 Online credit card payment transactions are totally secure. 

3.5 All prices shown include V.A.T. 

3.6 We regret that we cannot process an order until full payment has been cleared.


4.1 Normally 5 - 7 working days from order

4.2 Out of stock items 14 - 21days. At the time of your order if an item is out of stock we will inform you as soon as possible so that you can decide whether you want to cancel the order or wait for product to become available. We will notify customers if an item has become obsolete or if the delivery is longer than stated above.

4.3 When your order arrives please check for any damages that may have incurred during transit. We pride ourselves with the care we take packaging your lights. 

4.4 Claims for shortages and damages must be made within 48 hours of delivery we regret that after this time we cannot accept any claims that are made.

4.5 Once you have signed for your order the goods are at your risk and so we ask you to check the contents thoroughly. Please keep any packaging should your order need to be returned. 

Returns Policy


6.1 All of our fittings carry a 12 month guarantee, with the exception of lamps.

6.2 If a fault should occur the product will be repaired or replaced within the 12 month period. Your statutory rights will not be affected.

6.3 If the fitting has been incorrectly installed or is damaged in any way by the consumer the warranty will not apply. (See Installation.)


7.1 Fittings must be installed by a qualified electrician and must be earthed wherever necessary.

7.2 Prior to installation of the fitting the mains supply must be isolated.

7.3 Universal Lighting Services Ltd cannot be held responsible for any personal or other damages due to incorrect installation.

Website Usage Terms & Conditions

8.1 We are unable to accept any responsibility for loss, damage or expense due to visiting our website.

8.2 Everything on this site is owned by us or has the permission from appropriate sources to be used.

Conditions of sale

9.1 The goods which are the subject matter of this website shall remain the property of the seller until the Buyer has paid the full contract price and in no other circumstance shall title to the said goods pass to the Buyer.

9.2 Notwithstanding the above clause, the risk of any loss or damage to the said goods, shall fall upon the Buyer from the date the said goods are delivered to him / her and the Seller should hold the Buyer fully indemnified in respect of any such loss after delivery, no matter how occasioned.

9.3 If the buyer fails to pay for the goods on the due date, or commits any act of bankruptcy, or if any resolution or petition to wind up the Buyer?s business, shall be passed (other undertakings is appointed, the Seller may recover possession of the goods at any time from the Buyer and for that purpose the Seller, his servants or agents may enter upon any land or building upon which the goods are situated. 

Refunds Policy

www.tiffany-webshop.co.uk will refund within 14 days any sum that has been debited from the customer's credit card or by any other payment method, for any goods that are unavailable for whatever reason or returned in accordance with our Returns Policy.